FAQ
Have questions before ordering from DNA Solutions? Find quick answers about shipping, GST invoices, bulk/OEM orders, returns, and support.
Still need help? Contact us.
Where are you located / where do you ship from?
We’re based in Nashik, Maharashtra. All orders are dispatched from Nashik.
Do you ship all over India?
Yes — we dispatch orders across India.
Can I order just one piece (no minimum order quantity)?
Yes — we support single-piece orders for many products. If a product has MOQ, it will be mentioned on the product page.
Do you provide a GST invoice?
Yes — we provide a GST-compliant invoice with every order.
How are GST / taxes handled on orders?
GST is applied as per rules and shown clearly. You will receive a GST-compliant invoice for your records.
Do you accept bulk / OEM orders?
Yes — we handle bulk orders and OEM supply requests across India. Share part number and quantity for a quote.
What if I need a component that is not listed on your website?
Contact us with the part number or requirement — we may be able to source it or suggest an equivalent.
What if a product is out of stock — can you arrange it?
Yes — contact us with the part number and required quantity. We’ll check availability or sourcing options.
What should I do if I receive a damaged or wrong item?
Contact us immediately with your order number and photos of the packaging and item. We’ll guide you as per our return/replacement policy.
How can I contact you for support, sales, or bulk orders?
Use the Contact Us page or email/phone mentioned on the website with your part number and requirement.