FAQ
Have questions before ordering from DNA Solutions? Find quick answers about shipping, GST invoices, bulk/OEM orders, returns, and support.
Still need help? Contact us.
Delivery & Tracking
Where are you located / where do you ship from?
We’re based in Nashik, Maharashtra. All orders are dispatched from Nashik.
Do you ship all over India?
Yes — we dispatch orders across India.
How long does dispatch take?
In-stock items typically dispatch within 1–2 working days.
If any item needs sourcing, we’ll update you with the expected timeline before dispatch.
How long does delivery take?
Delivery time depends on your PIN code and the courier network. Tracking is shared after dispatch.
Do you offer same-day / next-day delivery in Nashik?
If feasible, yes.
Send: item list + quantity + delivery PIN code, and we’ll confirm availability, courier option, and cost.
How do I track my shipment?
After dispatch, you’ll receive a tracking link/number via email/WhatsApp/SMS (as applicable).
What if tracking shows “delivered” but I didn’t receive it?
Message us immediately.
Send: order number + tracking number + delivery address confirmation. We’ll coordinate with the courier and guide next steps.
Billing & Payments
Do you provide a GST bills?
Yes we provide GST Bill by the name of DNA Solutions. You will receive a GST compliant invoice for your records. You can take GST benefit.
I forgot to add GST number at time of placing order, but I need GST Invoice in my firms name?
You can contact us via Contact us page and send your order details and GST number we will send you updated Invoice soft copy.
What payment methods do you accept?
We accept UPI, cards, netbanking, and other checkout options shown on the payment page.
Sourcing & Bulk Orders
Do you accept bulk / OEM orders?
Yes — we handle bulk orders and OEM supply requests across India. Share part number and quantity for a quote.
What if I need a component that is not listed on your website?
Contact us with the part number or requirement — we may be able to source it or suggest an equivalent.
What if a product is out of stock — can you arrange it?
Yes — contact us with the part number and required quantity. We’ll check availability or sourcing options.
How can I contact you for support, sales, or bulk orders?
Use the Contact Us page or email/phone mentioned on the website with your part number and requirement.
Do you support Purchase Orders (PO) for companies/colleges?
Yes — we accept POs.
To process a PO faster, share: PO copy, billing address, shipping address, GSTIN (if applicable), and contact number. We’ll confirm availability, price, and dispatch timeline.
Can you share a proforma invoice / quotation before I pay?
Yes — we can share a quotation/proforma invoice.
Send: part number(s), quantity, your GSTIN (if applicable), billing name/address, and delivery PIN code.
What details should I share for sourcing a non-listed component?
Send these details for fastest sourcing:
- Exact part number
- Manufacturer (if known)
- Package type
- Product image (if possible)
- Required quantity
- Delivery address + PIN code
- Timeline/urgency
What details should I send for a bulk quote?
Send these details for an accurate bulk quote:
- Part number(s)
- Quantity required
- Preferred brand (if any)
- Product image (if possible)
- Delivery address + PIN code
- GST invoice needed (Yes/No) + GSTIN (if Yes)
Orders, Product & Returns
What is your return / replacement policy?
Returns/replacements depend on the item type and condition. If there’s an issue, contact us with photos/videos and we’ll guide you as per policy.
Can I order just one piece (no minimum order quantity)?
Yes — we support single-piece orders for many products. If a product has MOQ, it will be mentioned on the product page.
What should I do if I receive a damaged or wrong item?
Contact us immediately with your order number and photos of the packaging and item. We’ll guide you as per our return/replacement policy.
Can I cancel or modify my order after placing it?
Usually yes — if the order hasn’t shipped.
Send your order number and what you want to change (item/qty/address). We’ll confirm what’s possible.
How do I confirm I’m buying the right part?
Share your application details and we’ll confirm the correct part or suggest a compatible alternative.
Best details to send: part number, required voltage/current, package type (SMD/DIP), and a circuit photo/schematic (if available).
Are the product photos exact?
Photos are for reference. The most important details are the part number and specifications mentioned on the product page and invoice.
What package will I receive (SMD vs DIP / 0603 vs 0805 etc.)?
The package is mentioned on the product page. If you’re unsure, message us the product link/part number and we’ll confirm before you order.
Do you provide datasheets?
Where available, we link datasheets on the product page. If not listed, message us the part number and we’ll share what we have.
Are components original / new?
We aim to supply genuine, new parts. For sourced items, we confirm availability and provide the best matching grade/brand possible.
Do you supply branded parts (Texas Instruments, ST, Vishay, etc.)?
Yes — if a brand/manufacturer is listed on the product page.
If not listed, share the exact manufacturer + part number and we’ll check sourcing options.
Will you send the same brand/manufacturer every time?
For some passive components, brand may vary based on availability.
If you need a specific brand or matching lot, mention it before ordering and we’ll advise availability.
Can you combine multiple orders into one shipment?
Often yes — if the first order hasn’t shipped.
Send both order numbers and we’ll confirm.
Can I return a component if I ordered the wrong value/package?
If the item is unused and in original packaging, we’ll check eligibility case-by-case. Some items may be non-returnable depending on category/condition.
What if I received fewer / more quantity than ordered?
Send your order number and unboxing photo/video. We’ll verify and resolve quickly.
If I order the same parts again later, will they match?
We try to maintain consistency, but supply can change.
If matching lot/brand matters, tell us in advance and we’ll advise what’s available.